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D.C. Bar FAQ
What are the available course delivery types (formats)? What are the differences between OnDemand and Podcast/CEtoGo?
OnDemand / Self Study / Online Seminar - A pre-recorded program accessed on a desktop/laptop computer or a mobile device delivered within your CE account through the InReach Viewer; typically video with audio, or a slide show with audio.
What is a Zoom Webinar?
A live broadcast that is hosted on the Zoom platform. The webinar happens in real-time and has a specific start time. A webinar typically incorporates video, audio and supporting material (e.g., presentation slides).
What is a Webinar?
A live broadcast that happens in real time and has a specific start time. A webinar incorporates audio, delivered through your computer; supporting materials, and usually has presentation slides included.
How do I select the program(s) that I want to register for?
When you click on the title of the program there will be an "Add to Cart" or "Register Now" button to the right of the course details, click this to add the item(s) to your account. You will be brought to a Pricing Page that will list your pricing options. If you are an NBC-HWC, be sure to sign in to your NBC-HWC account to receive the correct member pricing.You will need to sign into your member account in order to receive the correct member pricing for your jurisdiction(s). Follow the checkout prompts to complete your registration. Hover over “Hello, [Your Name]” to access your account and registrations.
How to find programs that interest me?
1. Click on the orange "View On-Demand Courses" button within the NBC-HWC banner image.
2. Use the "Search" bar at the top of the page, which is located at the top, center of the catalog home page. You may search by any word, all words, or an exact phrase.
3. On the Search Results page, assign the filters or re-sort the search results to your preference. The "Category" filter shows the available primary categories with a number count of courses in each category. Once a primary category is selected, the secondary filter will populate with secondary categories within the primary category (includes course number count). When no primary category is indicated, all secondary categories will populate.
What if I need more information on a program or product?
Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.
How do I find courses after registration?
1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button will change to "Hello, [Your Name]."
2. Click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears. By default, you will see a list of your registrations added in the last 365 days, organized by the upcoming live events and then followed by your newest to oldest by registration date.
Additional filtering options are available to you at "Sort By" at the top of the screen and under "Refine your results" and "Display Registrations From" at the left of the screen. You will also receive a confirmation email at the time of registration to the email address associated with your online catalog account profile, including the link to the My Products page.
2. Click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears. By default, you will see a list of your registrations added in the last 365 days, organized by the upcoming live events and then followed by your newest to oldest by registration date.
Additional filtering options are available to you at "Sort By" at the top of the screen and under "Refine your results" and "Display Registrations From" at the left of the screen. You will also receive a confirmation email at the time of registration to the email address associated with your online catalog account profile, including the link to the My Products page.
How do I register a group for a program?
To register a group for a program, go to the course details page of the desired course. Add the course to cart. Navigate to the cart. Update the quantity to the number of registrants in your group. During check out you will be prompted to provide the information of the additional registrants. Please note that additional membership savings past 1 registration will not update until the corresponding member information is provided for the additional registrations. Complete purchase and the registrations will be sent to the registrant accounts indicated in check out.
Quick Tips
- Log in and connect to live events 15-20 minutes before the scheduled start time. This gives you time to call us if you need help.
- Make sure you are not connected through Remote Desktop or VPN. This may affect the viewer launching successfully.
- Go to Google.com and search "speed test". You need 6-10 mbps to stream smoothly
- Use a computer whenever possible. Courses will play on mobile, but computers are always recommended.
- If you are using a mobile device, connect to strong WiFi. Mobile data is not as stable and may interrupt your viewing.
How can I access additional support?
There are three ways to contact us for immediate assistance.
- Phone:(877) 880-1335
- Email: Support@InReachCE.com
- Chat: Access via the page footer below
How to access my courses (including live programs)?
1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button will change to "Hello, [Your Name]."
2. If not automatically redirected, click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears.
3. Locate the appropriate program and launch by clicking the "Play" button under the program title.
2. If not automatically redirected, click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears.
3. Locate the appropriate program and launch by clicking the "Play" button under the program title.
How do I access my program’s materials?
1. Navigate to the catalog home page.
2. Hover the mouse over "Hello, Guest" in the top right corner and click "Sign In." You will be redirected to the D.C. Bar site to enter your member credentials. Once logged in, the window will then redirect you back to the InReach Catalog logged in. The "Hello Guest" button with change to "Hello, [Your Name]."
3. If not redirected automatically to the My Events page, you can always find it by hovering your mouse over "Hello, [Your Name]" in the top right corner and clicking "My Events" on the menu.
4.Once on the Products page, locate the appropriate program and click the “Download Materials” Button. Materials can be download individually or in a zip file.
2. Hover the mouse over "Hello, Guest" in the top right corner and click "Sign In." You will be redirected to the D.C. Bar site to enter your member credentials. Once logged in, the window will then redirect you back to the InReach Catalog logged in. The "Hello Guest" button with change to "Hello, [Your Name]."
3. If not redirected automatically to the My Events page, you can always find it by hovering your mouse over "Hello, [Your Name]" in the top right corner and clicking "My Events" on the menu.
4.Once on the Products page, locate the appropriate program and click the “Download Materials” Button. Materials can be download individually or in a zip file.
How do I access/download the publications that I have purchased?
1. Navigate to the catalog home page.
2. Hover the mouse over "Hello, Guest" in the top right corner and click "Sign In." You will be redirected to the D.C. Bar site to enter your member credentials. Once logged in, the window will then redirect you back to the InReach Catalog logged in. The "Hello Guest" button with will change to "Hello, [Your Name]"
3. If not redirected automatically to the My Events page, you can always find it by hovering your mouse over "Hello, [Your Name]" in the top right corner and clicking "My Events" on the menu.
4.Once on the Products page, filter results by publications.
5. Locate the appropriate program and click the “Download Materials” button. Materials can be download individually or in a zip file.
2. Hover the mouse over "Hello, Guest" in the top right corner and click "Sign In." You will be redirected to the D.C. Bar site to enter your member credentials. Once logged in, the window will then redirect you back to the InReach Catalog logged in. The "Hello Guest" button with will change to "Hello, [Your Name]"
3. If not redirected automatically to the My Events page, you can always find it by hovering your mouse over "Hello, [Your Name]" in the top right corner and clicking "My Events" on the menu.
4.Once on the Products page, filter results by publications.
5. Locate the appropriate program and click the “Download Materials” button. Materials can be download individually or in a zip file.
What is a zoom webinar?
A live broadcast that is hosted on the Zoom platform. The webinar happens in real-time and has a specific start time. A webinar typically incorporates video, audio, and supporting materials (e.g., presentation slides).
What are the minimum system requirements for viewing a program online?
- Operating Systems: Windows 10 or higher (Windows 11 recommended), macOS 11 (Big Sur) or higher, Android 10 or higher, iOS 14 or higher
- Hardware:
Windows: 64-bit architecture (x86-64 or ARM64), Processor: 2.0 GHz or faster, multi-core (Intel i5 / AMD Ryzen 3 or higher), RAM: Minimum 8 GB (16 GB recommended)
Mac: Apple Silicon (M1 or higher) or Intel i5 equivalent, RAM: Minimum 8 GB (16 GB recommended) - Internet Browsers: Latest versions of Google Chrome, Microsoft Edge, Safari; Browsers should support 64-bit mode
- Internet Connection: Minimum 10 Mbps download speed; Fiber or high-speed cable preferred
- Additional Requirements: JavaScript enabled, Cookies enabled
When I click on the "Play" button, nothing happens. What should I do?
When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.
What internet browsers are supported?
Recommended internet browsers are Google Chrome, Firefox and Microsoft Edge. Internet Explorer is not recommended. Microsoft is withdrawing support for Internet Explorer, functionality and security issues will not be fixed.
What do I do if I do not meet the minimum system requirements?
You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements. Please reach out to our customer support team at (877) 880-1335 or Support@InReachCE.com for assistance with testing your system.
IMPORTANT: If you will be accessing any of the online content at a work location, it is strongly recommended that you first check with your IT department or Network Administrator to ensure that you have appropriate permissions to install programs and/or the ability to access streaming media.
IMPORTANT: If you will be accessing any of the online content at a work location, it is strongly recommended that you first check with your IT department or Network Administrator to ensure that you have appropriate permissions to install programs and/or the ability to access streaming media.
What
should I do, if I'm getting the M3U8 error while trying to access a course?
This error usually occurs because the network security settings are blocking the participation tracking software embedded into the program (the tracker which keeps count of how far you've progressed into the video). In most cases, if you encounter this error, you can bypass it by accessing the course using a different internet connection (for example by logging into your CE account on your cellphone). If that is not an option for you or switching to a different network didn't resolve the error, please reach out to our support team at support@inreachce.com or 877-880-1335 (between 7am and 7pm Central time, Monday-Friday) for further guidance.
Do I need to adjust my browser settings?
Ensure that pop-up blockers are turned off; Private or Incognito browsing modes are turned off; your browser should be set to remember history and also allow for cookies from websites.