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Lunch and Learn: Legal Design for Small & Medium Firms - Clarity, Compliance & Client Trust
Course Number:
LL_040926
Original Program Date:
April 9, 2026
Duration:
1 hour
Date:
April 9, 2026 12:00 PM - 1:00 PM ((GMT-05:00) Eastern Time (US & Canada))
Lawyers spend significant time explaining documents that are legally sound but difficult for clients to use. For small and medium firms, unclear communication often leads to follow-up calls, misunderstandings, delays, and avoidable risk.
This 60-minute practical session introduces legal design as a thinking and communication discipline, not a visual makeover. Through before-and-after examples from contracts, client-facing documents, and online terms, participants will see how structure, hierarchy, and plain language can improve client understanding without altering legal substance.
The program also introduces international plain language standards, including ISO 24495-1 (Plain Language - Part 1: Governing Principles and Guidelines) and ISO 24495-2 (Part 2 - Legal Writing and Drafting), and explains how plain legal language extends beyond word choice to include document structure, information hierarchy, navigation, and visual presentation. The session briefly addresses how generative AI can support this work, where it adds value, and where it introduces risk.
Participants will leave with practical techniques and a simple checklist they can apply immediately in their practice.
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